We can ship to worldwide. The most common method is shipped by international EMS.
Your package is delivered to you by Express Shipping Agency. Now we can provide EMS and DHL and some other Air Express. Our express standard method is EMS, and we have contract with EMS International, so we can ensure the cheapest freight.
For standard rate shipping, we ship your package by Express Mail Service (EMS), which takes 5-10 business days to almost any country in the world.
Different shipping methods:
For the US buyer, you can follow up at http://www.usps.com. Typically, the tracking number will be trackable on these sites within 1 to 2 days after the goods are shipped.
Generally, after we confirm full payment, your package will be shipped within 24 hours. It takes 4-7 business days for delivery to Singapore, Japan, North America, UK, Australia and New Zealand. For all international orders, packages take 7-10 business days. Delivery time varies depending on your location and the customs processing situation. For some peripheral districts, the lead time may take a few days. Thank you for your understanding.
We offer shipping insurance to protect your package against any lost or damaged shipments. Any missing problems reported, we will help solve your problems immediately.
Delivery is guaranteed. In the event that your package is lost or blocked, we will at our expense. We are not responsible for any import tax or duty charged on your package. Import is the responsibility of the customer.
The sending of the orders can be delayed or can not be sent for the following reasons:
- Incorrect or non-specific address you provided.
- Order is pending approval and credit check.
- A product is currently out of stock.
- A request that requires special customization.
- An order is sent to a special place
General non-delivery cases where you accept responsibility:
You (or the recipient) must accept delivery of the goods and the applicable procedures / charges from your local Customs.
If the delivery fails because:
- You were not at home or courier can not get in touch with you
- Delivery details were wrong
- The recipient does not accept the goods
- The mail can not satisfactorily verify the identity of the person trying to receive the goods
- The mail service can not send to a remote area or invalid address
- Failure to deliver due to war, disaster, etc.
- Other similar scenarios beyond our control
... [In such cases] you agree that Roupa de Marca will not accept liability and no compensation will be available.
After we send your package, we will send you the tracking number. Normally, you can track your package on the internet within the next 24-48 hours. If you are unable to track your package on the internet (tracking links) after 3 business days, we suggest you email our sales immediately. And we will do our best to correct the problem as soon as possible.
If you did not receive your package within 30 days, please also let us know what happened and help you. If the parcel is lost, we will resubmit the package shortly.
"Delivery time" on the site means: the time interval between the time we receive the full payment of the time we send your package from our warehouse.
All packages shipped to you are international packages, so surely all packages must be processed by your countrys Custom. As you crawl the package in the row, Track Results may show that: "Your item has been entered into Customs", there is no need to worry, it is a normal situation. Usually after one business day, track results will show that: "Your item was out of customs." In some rare situations, the custom process may cost a week. But finally, your package will be "Inbound out of Customs", and on the way to your address.